Returns & Refund Policy

Refund, Replacement & Cancellation Policy

Please note that all products sold on INNOVASOFT / Innsoftx are digital license keys and are non-tangible, irrevocable goods.

In case a digital license key is found to be defective or non-functional, our policy is as follows:

We will first attempt to replace the defective license key with a new working license code.
Refunds will be considered only if replacement is not possible and strictly subject to approval.
Any refund request must be raised via email to support@innsoftx.com within 48 hours of purchase, clearly mentioning the issue and order details.
No refund requests will be accepted after 48 hours from the time of purchase, under any circumstances.

A license key will be considered defective only after verification by the issuing company (e.g., Microsoft).
The customer must provide official error output or confirmation from Microsoft as proof.
Without valid proof, no replacement or refund will be processed.

Software compatibility is entirely the customer’s responsibility.
We act only as a license reseller; all software products are owned, developed, and copyrighted by their respective brands.
No refunds will be provided for compatibility issues, including but not limited to:
- Unsupported operating systems
- Hardware limitations
- Region-based restrictions
- User misconfiguration or lack of technical knowledge

The only scenario where a valid and working license may be eligible for refund is duplicate payment or duplicate order for the same product.
Refunds will not be granted for any other reason.

Once digital license keys are delivered via WhatsApp or email, the transaction is considered final and complete.
Digital keys are irreversibly transmitted and cannot be revoked or retrieved, hence no refund is applicable after delivery.

If a refund is approved, the amount will be credited back to the original payment source within 7 working days.

In Microsoft Office 365, the platform supports only the display of the preferred name without domain inclusion.
This is a technical limitation controlled by Microsoft, and INNOVASOFT holds no responsibility for this behavior.
Refund requests related to domain name display issues will not be accepted.

Orders once placed cannot be cancelled.
Since the product is digital in nature, cancellation is not possible after order confirmation.

INNOVASOFT does not take responsibility for any local system, hardware, OS, network, or third-party software issues that may prevent normal functioning of the purchased software.