Delivery & Shipping Policy

1. Digital Products & Services

Innsoftx.com primarily offers digital products and software-based services, including but not limited to:

• Software licenses

• Activation / license keys

• Digital codes

• Downloadable software

• Subscription-based and SaaS services

Delivery Method

• All digital products are delivered electronically via email.

• No physical shipment or courier service is involved.

• Shipping for digital products is completely free.

Delivery Timeline

• Once the order is successfully placed and payment is confirmed, the customer will receive:

  • License key, activation details, and/or download link

• Delivery is usually completed on the same day and may take up to 12–24 working hours, depending on verification and processing requirements.

Important Information (Digital Products)

• Customers must provide a valid and accessible email address at checkout.

• Delivery emails may occasionally land in spam or promotions folders; customers are advised to check all folders.

• Digital products are non-physical and non-returnable once delivered, unless explicitly stated otherwise on the product page.

2. Physical Products (If Applicable)

In certain cases, Innsoftx.com may also sell physical products, such as:

• IT hardware

• Computer accessories

• Other approved physical items

Shipping Method

• Physical products are shipped through trusted courier partners such as:

  • Delhivery

  • DTDC

  • Blue Dart

  • India Post 

Dispatch Timeline

• Orders for physical products are generally dispatched within 1–3 working days after order confirmation.

Delivery Timeline

• Delivery typically takes 4–10 working days from the date of dispatch.

• Actual delivery time may vary depending on location, courier service, and external factors.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned on the product page or displayed at checkout.

• Unless otherwise stated, shipping may be free of charge.

3. Delivery Delays & Exceptions

While Innsoftx.com strives to deliver all orders within the stated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

• Courier partner delays

• Natural disasters

• Government regulations or restrictions

• Technical verification or security checks

• Incorrect or incomplete customer information

In such cases, customers will be notified via email or phone.

4. Customer Responsibility

• Customers are responsible for providing accurate and complete:

  • Email address

  • Contact number

  • Shipping address (for physical products)

• Innsoftx.com shall not be held liable for delays or non-delivery resulting from incorrect customer details.

5. Customer Support

For any delivery-related queries or assistance, customers may contact our support team by email with their Order ID.
Our team will respond within a reasonable timeframe and provide the necessary support.